Laura Robertson
BSc RGN RMN FIVM PVM TVM
An experienced tutor working in the areas of productivity, performance and total quality. Laura is Chair of the Institute of Value Management Certification Board, the UK institution dedicated to professional standards in best practice Value Management as described in BS EN 12973:2020 delivered by expert practitioners trained under the Value for Europe Training and Certification System.
Laura authored the following publications:
- Value Analysis: Meeting The Value Added Challenge
- Value Management: Self Assessment
- Quality Assurance for Nurses: A Guide to Understanding and Implementing ISO 9000/BS 5750, Longman
Laura started her career with Capita PLC and specialises in helping teams tackle challenging performance issues. She has presented numerous national and in-house seminars on the subjects of Value Management, Quality Assurance, Implementing Quality Management Systems to ISO 9000, Quality Auditing, Total Quality Management and Customer Care.