BSc RGN RMN FIVM PVM TVM
An experienced tutor working in the areas of productivity, performance and total quality.
Laura authored the following publications:
- Value Analysis: Meeting The Value Added Challenge
- Value Management: Self Assessment
- Quality Assurance for Nurses: A Guide to Understanding and Implementing ISO 9000/BS 5750, Longman
Laura started her career with Capita PLC and specialises in helping teams tackle challenging performance issues. She has presented numerous national and in-house seminars on the subjects of Value Management, Quality Assurance, Implementing Quality Management Systems to ISO 9000, Quality Auditing, Total Quality Management and Customer Care.