These days professional consultants work seamlessly with client teams to deliver projects against tight deadlines, often across multiple geographies and timezones. This course builds your skills as an expert facilitator. The methods covered work well in any culture / country and environment, including face-to-face, online and hybrid.
Although we focus on the high end challenges faced by strategy and operational improvement facilitators, the skills covered work well in any consulting engagement. During the course we provide a practical toolkit as well as opportunities to practice facilitation skills in a safe environment with other participants using real world case studies.

This course also enables you to work towards professional qualifications in consultancy. These are the Levels 5 & 7 Award & Certificate in Professional Consulting. This is also one of our three courses leading to the Levels 5 & 7 Diploma & Extended Diploma in Professional Consulting, the Certified Management Consultant (CMC) and Chartered Management Consultant (ChMC) awards.

Please contact me to discuss your specific requirements.
Laura Robertson, Course Director

Course content

1. Team building

The professional facilitator is an expert in talent selection and team building:

  • Developing the client brief
  • Specialist knowledge requirements
  • Specialist expertise requirements
  • Team resource requirements
  • Team performance tips

2. Workshop preparation

The professional facilitator meticulously prepares client workshops:

  • Using client expertise & knowledge
  • Workshop scheduling & locations
  • Specifying workshop resources
  • Structuring workshop agendas
  • Working across timezones

3. Face-to-face workshops

How to optimise traditional face-to-face workshops:

  • Workshop resources required
  • The facilitator’s toolkit
  • Setting the workshop agenda
  • Getting the team involved
  • Dealing with difficult people

4. Online & hybrid workshops

How to leverage the use of Zoom, MS Teams and other online technologies:

  • Choice of workshop technologies
  • Core requirements
  • Use of breakout rooms
  • Involving remote partipants
  • Presenting workshop findings

Key benefits

Comprehensive delegate pack

  • Complete set of course notes
  • Consulting process templates
  • Copy of interactive workshop records
  • Real world consulting case studies
  • Professional networking

Client management skills

  • Techniques to rapidly build credibility
  • How to win business
  • Dealing with difficult clients
  • How to run problem solving workshops
  • Marketing consultancy services

Tools and techniques

  • World-class consultancy process models
  • Approaches to consultancy fact finding
  • Strategy & policy development
  • Organisational development
  • Methods to boost productivity & quality
  • Creative problem solving techniques
  • Change management frameworks

Real world consultancy cases, e.g.

  • Competitive strategy
  • Corporate strategy
  • Feasibility studies
  • Lean process improvement
  • Organisational restructuring
  • Strategic marketing
  • Major IT / IS projects
  • Asset investigations
  • Outsourcing
  • Service reviews
  • Financial analysis
  • Accommodation reviews
  • DIP / workflow
  • Mobile working
  • Start-ups
  • Option appraisals
  • Venture capital
  • Joint ventures
  • Social enterprises
  • Project rescue
  • Turnarounds

Course & qualification fees

Course fee per participant is £1,500 + VAT = £1,800.00

2nd of 3 x Live Online courses leading to the Level 5 or 7 Diploma or Extended Diploma in Professional Consulting.

Additional Diploma Registration & Support fee £900 + VAT = £1,080.00 or for the Level 7 Extended Diploma £1,100 + VAT = £1,320.

NB Course structure and content are subject to ongoing improvement and change.