Have you ever noticed how you feel when you interact with an organisation? Last time you visited a hospital did you feel welcome and professionally looked after? Were staff smiling and enthusiastic? Or were you left to wait for ages, they couldn’t find your medical records and when you were finally seen you were treated more like an object than a person? Don’t worry, chances are they didn’t have it in for you personally but treat everyone the same way. What you encountered as a patient was the impact of the organisation’s culture. A couple of good definitions are:
“The specific collection of values and norms that are shared by people and groups in an organisation that control the way they interact with each other and their stakeholders” or simply “How we do things around here”.
A client’s organisational culture has a major impact on the way they do business and implement change. Some organisations welcome change and adapt to it readily. Others seem to fight it tooth and nail. The purpose of this module is to show you how to:
- Understand the evolution of a client’s organisational culture
- Diagnose its key features and implications
- How to work with a client’s culture during the change process
Please attend the webinar and complete the following activities…
12.1 How a Client’s Organisational Culture Evolves
There are many factors driving the development of an organisation’s culture. It could be the values of the founders and their characteristics, it could be the nature of professional activities within the organisation and can even be the nature of the reward systems. Chances are that it is a combination of many factors and an understanding can help us be more effective as consultants.
12.2 How to Diagnose Organisational Culture
There are a number of techniques that we can use as consultants to makes sense of organisational culture and help us implement initiatives. These are reasonably straightforward and can give real insights into some of the factors driving and resisting change.
12.3 How To Navigate a Client’s Organisational Culture
With a good understanding of how our client’s organisational culture has evolved and how to diagnose its key features and drivers we are now in a good position as consultants to navigate some of the challenges it puts in the way of our engagements.