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Mark Law, Lead Tutor

Please work through the lessons on the right by clicking the indicated links. Each Unit is supported by a webinar in which core concepts are explained, case studies are discussed and tacit consulting skills are shared.

Professional Certifications

09. Core Communication Skills For Consultants

We have seen that consultants need great communication skills. The purpose of this module is to give you a good practical understanding of:

  • How to identify key project stakeholders
  • How to develop a project communications plan
  • How to write a client report
  • How to write and deliver a client presentation

Please attend the webinar and complete the following activities…

9.1 How To Identify And Manage Key Stakeholders

Most organisations have a political dimension and this can help or hinder our consulting engagements. Our success is closely linked to our skills in identifying and managing key client stakeholders. Our role as consultants is to identify the key stakeholders who have an influence on our engagement and work with our client to ensure that this is as helpful as possible.

Lesson – Stakeholder Analysis & Management

9.2 How To Write and Deliver a Client Presentation

Clients are extremely interested in the outcomes of our consulting engagements and presentations are a great way to deliver findings. This is because they can be made highly interactive, questions can be immediately answered and issues opened up for debate. Presentations are also highly productive as they take much less time to prepare than reports. In fact the sole deliverables of many consulting engagements are in the form of a PowerPoint deck.

Lesson – Writing & Delivering a Client PowerPoint Presentation
Resource – Amazing Pizzas Final Client Presentation File

9.3 How To Write A Client Report

The quality of our work as consultants is often assessed by our written work. Client reports are the most tangible evidence of this. Indeed, a happy client with a well written report is an advertisement for your skills and can result in further work from them and their colleagues.

Lesson – Writing a Client Report
Resource – Client Report Draft Structure Using MS Word Outliner