Laura Robertson BSc RGN RMN TVM
An experienced tutor working in the areas of productivity, performance and total quality. Laura authored the following publications:
- Value Analysis: Meeting The Value Added Challenge
- Value Management: Self Assessment
- Quality Assurance for Nurses: A Guide to Understanding and Implementing ISO 9000/BS 5750, Longman
Laura started her career with Capita PLC and specialises in helping teams tackle challenging performance issues. She has presented numerous national and in-house seminars on the subjects of Value Management, Quality Assurance, Implementing Quality Management Systems to ISO 9000, Quality Auditing, Total Quality Management and Customer Care.
“outstanding at team motivation and group problem solving”